Frequently Asked Questions
Answers to the most frequently asked questions we receive.
General
When your patio heater is not functioning correctly, we are happy to assist you in resolving the issue. We kindly ask you to technical support form to be filled out. After receiving your form, our support team will contact you within 3 business days. Depending on the issue, we will provide an appropriate solution, such as a repair, replacement product, or further instructions.
Follow the instructions in the manual. You can find the manual on the product page of the respective patio heater.
If you wish to extend the plug, this is possible, but if the plug is cut off, the warranty will be void.
No, always follow the manual. Wall-mounted models must be installed horizontally.
If the patio heater has not been used for a while, make sure there is no dust or dirt in the gas supply. Please follow the accompanying instructional video: https://www.youtube.com/watch?v=2_D3tz_2QCo
This is indeed correct:
- Setting 1: only the small lamp (900 Watts)
- Setting 2: only the large lamp (1200 Watts)
- Setting 3: both lamps together (2100 Watts)
Depending on the item, in this case a 2100 Watt heater is used.
All of our patio heaters are certified for outdoor use only, not for indoor use.
This allows warm air to escape from the heating element, but it does not affect the functionality of the patio heater.
Sunred app
Wi-Fi coverage is generally poor in the garden because the walls and exterior door(s) partially block the Wi-Fi signal. A router is often placed in an electrical cupboard at the front of the house, as the network is typically set up there.
Only suitable for 2.4 GHz networks.
Which of the following situations applies to you the most?
- I am standing right behind my house – the distance is approximately 5 meter from my house. In situation 1, we recommend that you use a wifi-repeater or to install powerline adapter with wifi.
- I am standing on a veranda – the distance is approximately 10-15 meter from my house. In situation 2, in the case of a veranda, we recommend that you use a to install a powerline adapter with wifi.
- I am standing in the (back) garden – the distance is approximately 15-20 meter from my house. In situation 3, in the case of an open garden house or a covered area with multiple walls, we recommend that you install a wifi router.
Warning! – For first-time use |
It is important to first mount the patio heater on the wall before connecting the device to a modem or network. Use your smartphone to check if your Wi-Fi signal is strong enough. We recommend installing a Wi-Fi analyzer app to measure your Wi-Fi signal strength. Our advice is that the Wi-Fi signal should be at least 60-65 dBm for good communication between your patio heater and your modem or network. The location for measuring the signal strength is at your mounted patio heater. |
To use our app, you need to grant access to your location. Once you agree, you can start using our app. Make sure the location settings on your phone are turned on. 1 Upon first use, the patio heater will begin virtually defining a geographical area using GPS, allowing you to use the device safely and responsibly. |
Before you begin: Download and install the SUNRED® app.
You can find it on the iOS or Android platform.
- Check the firewall settings in your modem or network.
- Check the signal strength.
- You measure the Wi-Fi signal strength at your mounted patio heater. This can be done using a Wi-Fi analyzer app.
- Follow the ste[-by-step guide to connect your patio heater to a modem or network. These steps are illustrated for your convenience. Alternatively, you can watch the instructional video online.
- Install and open the SUNRED® app.
- Follow the on-screen instructions.
- Make sure your location settings on your phone are enabled. The connection may take a few minutes.
Important: Do not close the SUNRED® app and do not turn off the patio heater! - Read the terms and conditions and privacy policy of SUNRED® then tap on ‘Agree to the terms’. Tap on ‘Next’.
- Register your patio heater by creating an account.2
- Complete the registration process.
- Your smart patio heater is ready to use. Manage and control your patio heater remotely. 3. Enjoy the outdoors for longer and experience comfortable warmth.
3 Depending on your garden setup, you can safely control the patio heater within a radius of up to 20 meters using Geo-fencing 1The distance is determined between the patio heater and the SUNRED® app user.
Simple yet innovative touch control allows you to quickly and remotely operate your smart patio heater.
Available for Android and iOS.
Do you have a question that doesn’t fall under the above categories? No problem! For any other questions or comments, you can use our other questions form.
SUNRED® Assortment
With the accurately designed models of the SUNRED® heaters, there is a suitable patio heater for every occasion in the range. From practical compact models to high-quality design products equipped with the most modern technologies in the field of outdoor heating systems.
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